Agent banking is an alternative channel aimed at supporting the available channel network of branches and ATMs. As part of enhancing the bank’s footprint in Kenya, KCB Mtaani is aimed at improving accessibility of bank services and tapping into the unbanked population through the use of agents to deliver certain financial services.

Main Services Accessible At A KCB Agent

1. Cash Withdrawal
  1. Present your cash, ID/passport and Account details to the KCB Mtaani agent
  2. The agent will initiate a transfer transaction through the KCB mobile banking platform.
  3. Once the transaction is complete both you and the agent will receive a confirmation SMS
  4. Sign the transaction register.
2. Cash Deposit
  1. While at the KCB Mtaani agent outlet dial *522#, under the KCB MTAANI option and initiate transaction give the Agent your card and ID. The Agent will proceed to swipe your card.
  2. You and the agent will receive a confirmation SMS on the successful withdrawal. On the POS machine you will enter your PIN to verify your transaction and a receipt will be generated.
  3. Receive the cash
  4. Sign the register
3. School fees payment
  1. Present your cash plus the relevant commission, ID/passport and School Account details to the KCB Mtaani agent
  2. The agent will initiate a transfer transaction through the KCB mobile banking platform.
  3. Once the transaction is complete both you and the agent will receive a confirmation SMS
  4. Sign the transaction register.
  5. Agent will issue you with a KCB Mtaani Acknowledgement receipt for the transaction.
4.Rent payment
  1. Present your cash, ID/passport and your landlord Account details to the KCB Mtaani agent
  2. The agent will initiate a transfer transaction through the KCB mobile banking platform.
  3. Once the transaction is complete both you and the agent will receive a confirmation SMS
  4. Sign the transaction register.
  5. Agent will issue you with a KCB Mtaani Acknowledgement receipt for the transaction.
 5. Account Opening
6. Balance Enquiry
7. Mini Statements
8. Loading Cards
9. Bill Payments (DStv, GOtv, ZUKU, JamboJet, KPLC, Postpaid and tokens)

FIND A MTAANI AGENT

How to become a KCB Mtaani Agent

  1. The business must be an existing legal entity (Company, Partnership, Sole Proprietorship)
  2. The business must be in existence for a minimum of 18 months.
  3. The business should be serving at least 50 customers per day
  4. The business should have ability and willingness to deposit at least Kshs 100,000 to start off Agent Banking Services
  5. The Outlet should be run by at least a Manager and two assistants who have attained minimum KCSE Certificate

 



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